Talia Winetroube ADHD Coaching Privacy Policy
This privacy policy tells you what to expect us to do with your personal information:
Contact details
Email: hello@taliawinetroubecoaching.co.uk
Website: www.taliawinetroubeadhdcoaching.co.uk
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details such as email
Addresses
Payment records
Search queries and FAQs. We collate FAQs that we receive from clients and enquiries to help us provide the best possible service.
Characteristics
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
To allow you to process a booking for a product or course
Send you our newsletters, emails or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
Ensure that content from our site is presented to you in the most effective manner for you, your mobile phone and your computer
Allow you to participate in the service you have chosen to do so
Notify you about changes to our service
For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
You sign up to our newsletter
You contact us for information via our website or social media channels
You sign up to a training event
You sign up to a training event or support session
How long we keep information
We will only keep your personal data for as long as necessary to meet the requirements for which it was collected. This will vary depending on the nature of requirement and the processing, but apart from in exceptional circumstances where longer retention is necessary we will only retain your personal data for 7 years. After this period of time, we will delete your personal data unless there is a legitimate business reason to retain all or parts of the data we hold.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: hello@taliawinetroubecoaching.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113